Jim has been interviewed and has written for many publications. He's been sought out as an expert in Change Management, Leadership, Customer Service, Employee and Consumer Loyalty, Innovative Thinking, and much more.

Jim's Articles:

Here are some articles he's written for various publications and our Better Change Newsletter.

• Better Change: Appreciating Assets: Motivating Employees with Incentive Programs
• Five Tips for Cheaper Flying
• Trick or Treat? The Choice is Yours.
• Beyond the Bucket List
• Making Resolutions You Can Keep
• Where Are Our Heroes?
• Why Creative Problem Solving Is An Appreciating Asset
• Beware the Power of an Unhappy Customer
• Think Like an Entrepreneur
• Effective Leadership
• It's Not About the Budget. It's About What Hertz.
• How to Keep Those New Year's Resolutionss
• Make Your Home Office Work Harder
• Stop "Shoulding" All Over Yourself
• Don't Bet On Loyalty. Win it!
• Up Yours
• A Season For Change
• Solutions Wanted/Service Required
• Learn from Others
• Strike Up The Brand
• Attitudes Are Caught...
• Extreme Makeovers
• Independence Day
• 10 Steps to Creating a Sales Incentive Plan That Inspires
• Five Keys to Instilling Innovation and Creativity in Your Organization
• DATING Your Customer 
• Stop the Stupid Stuff
• 10 Ways to Improve Patient Relations
• Rules for Success
• The 10 Steps of Employee Promotion Planning
• Five Steps to Building a Winning Team
• 12 Steps to Becoming a Leader
• Shift Happens! How to Deal with Complaints
• Shift Happens! Make the Best of It
• The Power of the Customer

Publications - Articles & Interviews 

Below are a few of the hundreds of newspapers, magazines, trade and various other publications, for which Jim has written or been interviewed. If you are interested in Jim writing or being interviewed for your publication, please don't hesitate to contact us at 312-527-9111 or fill out our Contact Form. 

Click on any publication that is underlined to view a PDF of the article. 

• Advertising Age
• AdWeek
• American Management Association
• AutoSuccess
• Bonded Builders News
• The Business Journal
• Business Travel News
• Canadian Funeral News
• Carolina Business
• Christian Retailing
• Corporate & Incentive Travel
• Credit Union Executive
• Design/Build Business
• Detroit Free Press
• Door Access Magazine
• The Effective Customer Service Manager
• Entrepreneur
• Freelancer 
• The Hughes Communications, Inc.
• Inc. Magazine
• Incentive Magazine
• Incentive Marketing
• Incentive Travel Manager
• Inside Business
• Investor's Business Daily
• Leadership
• The Manager's Intelligence Report
• Marketing Business Magazine
• Marketing Communications
• Marketing Insights
• Meetings News Magazine
• Money 'n Profits
• National Mortgage Broker
• National Speaker Association Newsletter
• Nation's Business
• Opportunity World
• Oregon Business
• The Parking Professional
• PIA Magazine
• Potentials in Marketing
• Premium Incentive Business
• Professional Distributor Dispatch
• Professional Insurance Agents
• Professional Jeweler
• Profile Magazine
• Rental Management
• Rockford Register Sta
• Rolling Stone
• Sales & Marketing Management
• Sales Promotion Monitor
• San Francisco Chronicle
• Self Storage Now
• Selling Power 
• Selling Magazine
• Small Business Opportunities
• Strategies and News Magazine
• Successful Meetings
• Texas Realtor
• Transaction World Magazine
• Travel Agent
• Wall Street Journal
• World Fence News