Better Change Blogs

On Target: It's not about price

As customers tune out marketing and promotions, we need to be reminded that a human connection can bring them back into buying decisions. No matter what business you are in you should be making efforts to ensure that you DAZZLE your customers.

How To Survive the Recession: FREE ebook

I believe that this recession is 100% attitude and 150% service opportunity! It’s time to grab market share with radically differentiated marketing, superior sales skills and exceptional customer service. Now is the perfect opportunity to innovate to win. Stop Whining. Stop the Stupid Stuff. Can’t wait? Click on this link for a free download of my eBook “21 Shifts To Innovate Your Customer Service Solution”

5 Shifts to Deliver Excellent e-Commerce Customer Service

Customers bring a whole new set of expectations to shopping on the web that never existed with traditional retail stores. They expect the best price, instant service and response, and instant delivery.  This would be the optimal shopping experience, but for the most part it's unrealistic.  Here's how to manage customer expectations while providing the best service and shopping experience possible.

At Your Service

All you hear about is iPhone, Droid, iPhone, Droid,... However, smart phones are only 23% of customers in the US. Clearly this represents one of the largest opportunities in technology today.  Now those companies are trying to dream up the solution that you as a consumer are looking for because we're no longer just wanting a phone. We want the solution to all of our problems. What is your solution to your customer's problems? 

Creating a "To Be" List

Instead of creating a sales 'to do' list, create a 'to be' list.  Making a list of what you need 'to be' will put a positive spin on how you approach your customers and help you rethink that process in order to make the time spent on sales more valuable.  

It's Time For Innovation

Innovation is the product of discomfort because one idea leads to another. 

The apps stores for Apple, Verizon, T-Mobile continue to show us that we can be innovative.

Isn't it time for ALL of us to create new ideas, products, and services?

 

Waist Management

There are many shifts happening in the world. Learn how I shifted my health and weight and kept it that way.

Cash and Courtesy

What I learned from the 'flea market.'  Survival in 2010 will be downsizing to a simpler business model: Cash and Courtesy.

Customer Service Stories

I'm collecting customer service stories.  Do you have a GREAT or not-so-great story about Customer Service? Please tell me.

Create Customer Insistence

Creating Customer Insistence will make Customers want to do business with you. Give your sales staff the tools to create that insistence.  They need knowledge, customer service, and a sense of ownership. 

iWant: iPhone vs. iPad Debate Between Friends

Apple has successfully debuted the iPad. And shortly, the new iPhone will be in the hands of users all over the globe. My question was, what's the attraction for the iPad? It seems to me to be a larger version of the iPhone, so I consulted a friend who had recently purchased an iPad.  Here's what I found out...

Better Change Blog

Welcome to my new blog focusing on 'shifts' or changes that are happening in the world, innovative ideas, customer service tips, change management how to's and various other observations or sharing of knowledge.  I also have many articles available, please click here to see some of my Articles. Thanks for visiting and please take a look to the LEFT at all of my Blog Topics. And as always, remember Shift Happens!

 


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Jim is a professional keynote business and motivational speaker who combines humor and content to deliver a speech / presentation that your audience is sure to enjoy. Contact us at 312-527-9111 or use our contact form for more information.
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