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Do you think your Customers are satisfied? Customer satisfaction doesn't always mean Customer loyalty. These days, even if your Customers appear completely satisfied with your product or service, 40%-50% of them will leave you and start doing business with your competition.
This results-oriented presentation quickly identifies the six components of successful customer service:
- Dazzle customers with your service.
- Anticipate the needs of your customers by emphasizing service over sales.
- Treat your customers well by being a problem solver.
- Innovate by understanding most rules should be flexible.
- Nurture your employees and suppliers by giving them the care and respect you want them to give your customers.
- Guarantee that your customers, employees and suppliers keep coming back, because without them you are out of business.
Participants will learn the most important steps to creating great customer service and retention. It identifies and capitalizes on flexibility, innovativeness and stress tolerance, and provides an action summary for implementation.
"Jim Feldman is a master trainer, presenter and developer. I have had the pleasure of seeing him present 'Customer Service - It's Just Like D-A-T-I-N-G!' on two occasions (including the Kodak Professional Sales Meeting) . . . Both experiences were fabulous! Jim was engaging, entertaining, thought-provoking and down-to-earth. He mixed positive energies, humorous stories, memorable insights and practical improvement approaches."
Karen Smith-Pilkington, President
Kodak Professional Division
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